Most of our jewellery is made to order, created specifically for each customer. Because of this, we are unable to offer refunds or exchanges once an order has been placed and production has begun.

Made-to-Order Items

Please note that no refunds, returns, or exchanges are available for made-to-order items in the following circumstances:

• Incorrect size selected at checkout

• Change of mind after purchase

• Personal preference or style dissatisfaction

Once your jewellery has been made, it cannot be resold or altered for another customer.

Responsibility for Sizing

It is the customer’s responsibility to ensure that all sizing details (including ring size, chain length, or other measurements) are correct at the time of ordering. We strongly recommend checking sizing carefully before completing your purchase.

Faulty or Damaged Items

If your item arrives faulty or damaged, please contact us within 7 days of receiving your order, including clear photographs of the issue. We will assess the matter and, where appropriate, offer a repair or replacement in line with consumer protection laws.

Order Confirmation

By placing an order, you acknowledge and agree to this policy and understand that made-to-order jewellery is non-refundable and non-returnable.